Pet Owner Hub

1. Preparing for your visit: gather all necessary information and prepare your pet for their trip to the vet.

2. Warm welcome: arrive at our hospital where our friendly team will welcome you and your pet.

3. Comprehensive consultation: a thorough discussion with a specialist will take place to understand your pet’s health status.

4. Admission: if necessary, your pet is admitted to our hospital for further care.

5. Vet check: a detailed examination will be undertaken by our expert vets to finalise the treatment plan.

6. The procedure: your pet will undergo the recommended procedure in our state-of-the-art facilities.

7. Post-surgery care: we’ll ensure your pet is well looked after, comfortable and healing well after the procedure.

8. Keeping you informed: you will receive regular phone updates from your vet about your pet’s progress.

9. Overnight care: if your pet is with us overnight, you’ll receive updates about their progress.

10. Homecoming and follow-ups: Detailed discharge instructions are provided for at-home care ensuring your pet’s smooth transition. We will also answer any questions you have post-discharge.